Refund policy
Returns & Exchanges
At Rodeo Trends, every piece is selected with an appreciation for distinctive style, quality, and enduring character. We want you to be delighted with your purchase and confident when shopping with us.
Should your selection not be quite right, we are pleased to accept eligible returns within 30 days of delivery.
Return Eligibility
Items must be returned in their original condition — unworn, unused, unaltered, and with all original tags and packaging intact, where applicable.
We kindly ask that footwear be tried on indoors and that apparel, handbags, accessories, and other merchandise be handled with care while you make your decision.
Items showing signs of wear, use, alteration, damage after delivery, or removal of original tags may not qualify for return.
Beginning a Return
To begin a return, please contact Rodeo Trends before sending your item back. We will provide the appropriate return instructions and help make the process as straightforward as possible.
Please include your order information when contacting us.
Return Shipping
For standard returns, including changes in size, fit, color, or personal preference, return shipping is the responsibility of the customer.
If an item arrives damaged or defective, or if you receive an item different from the one ordered, please contact us before returning it. Rodeo Trends will take care of the appropriate return shipping expense when the issue is ours.
Original shipping charges are non-refundable except when an item arrives damaged or defective or an incorrect item was sent.
Exchanges
We are pleased to accommodate exchanges on eligible merchandise when the desired item is available.
Our collections can be limited in quantity, and sizes and individual pieces may sell quickly. For this reason, we cannot guarantee availability of a replacement while merchandise is being returned.
Refunds
Once your return has arrived, it will be carefully inspected. We will notify you when the return has been approved.
Approved refunds will be issued to the original form of payment. Please allow up to 10 business days following approval for processing. Your financial institution may require additional time before the credit appears on your account.
Final Sale
From time to time, select merchandise may be designated FINAL SALE.
Only merchandise clearly identified as FINAL SALE before purchase is considered final sale. A promotional or reduced price alone does not make an item final sale.
Final Sale merchandise is not eligible for return or exchange, except in the event that an item arrives damaged or defective or an incorrect item was sent.
Damaged, Defective or Incorrect Merchandise
We take great care with every Rodeo Trends order.
Please inspect your purchase upon arrival. If something is not as it should be, contact us promptly with your order information. Photographs may be requested when appropriate so that we can evaluate the issue and provide a resolution.
Our Commitment
We believe exceptional merchandise should be accompanied by exceptional service.
If you have a question about your purchase or whether an item qualifies for return, we invite you to contact Rodeo Trends before sending it back. We will be pleased to assist you.
Rodeo Trends
Distinctive Western Style. Elevated.
